Question 1

How many students per session?

Accepted Answer

Bespoke Learning Environments: Join Derby’s highest-rated, multi-award-winning specialist tutoring centre and the only local centre that specialises in bespoke student support with truly personalised learning. We provide fully focused attention through 1:1 sessions or small groups of 2:1 or 3:1 (Secondary only).

Question 2

Holidays

Accepted Answer

Please note, we operate 39 weeks a year and follow Derby council term time. We are closed during the half-term holidays but we resume teaching on the last Sunday of every half-term.
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We still operate our regular teaching timetable during all bank holidays/teacher strike days. Therefore, we are always open on these days.

Please click the button below for Derby council term time:

Question 3

Absences/cancellations:

Accepted Answer

Please note, as per our terms and conditions, we require a minimum of 48 hours' notice. Any cancellations shorter than 48 hours will be fully charged and non-refundable, regardless of the situation. 
We also reserve the right to change your allocated time slot, cancel future lessons or change your payment method should these T&Cs not be met. As a small business, we must ensure that all costs are covered fairly. All our teachers spend many hours planning and preparing for lessons best suited for the students.
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All parents/legal guardians must use the online 'Portal' system to log their absences/cancellations directly. Any absences notified via text, email or staff will not be recorded. Once registered, you will also be able to reset forgotten passwords. Please use the same e-mail address that receives payment details, weekly lesson reminders and invoices.
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Please click here for access to the Portal

If you are unsure on how to log an absence on our system please click the button below:

Question 4

Pricing

Accepted Answer

We believe every child deserves elite, award-winning support. As an OFSTED-registered centre, we offer high-impact learning that fits your budget:
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Primary Phonics Tuition: £24-30*
Primary Tuition: £28-35*
Secondary Tuition: £28– £35*
*Government Subsidies: We can accept government subsidies and childcare vouchers, making award-winning tuition affordable for all families. Families on Universal Credit may be eligible to claim up to 85% of costs back, reducing the price of lessons to just £5.25.

Question 5

Additional Slots (Existing Students) and Waiting List

Accepted Answer

Please click the button below to book additional slots or to add yourself to the waiting list

Question 6

Refunds

Accepted Answer

Please note even if we are given notice, we do not offer refunds but instead credit your family account (on our system) with the amount owed. This is regardless of the payment method (Tax-Free Childcare, Childcare Vouchers or direct payment). Upon leaving, any overpayments will be fully refunded back into your account.

Question 7

Leaving

Accepted Answer

Please note, we require a minimum of 2 lessons notice if you no longer require tuition. These lessons ensure we can meet any outstanding lesson objectives and ensure our students are best prepared for the future. Please send notice that you no longer require tuition only via email. Upon leaving, any overpayments will be fully refunded back into your account.

Question 8

Payments

Accepted Answer

Please note our system takes bulk payments regardless of the payment method (every 6 weeks, per child). If the account is in credit with owed lessons the next invoice amount will be reduced. We do not charge over half-term holidays. Please note payments made after the due date are classed as late and are subject to a 5% late payment charge for admin and banking fees. If there are insufficient funds and we have to reattempt it, there will also be a late payment fee of 5% due to admin and payment costs (we incur banking charges for failed payments). For late payments, we also reserve the right to change your allocated time slot, cancel future lessons or change your payment method. 
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Question 9

Consistent Absences:

Accepted Answer

Please note that with tuition, consistency is key; we want all our students to progress and grow in confidence. Regardless of 48 hours' notice any more than 2 consecutive absences per student will be charged. Furthermore, regardless of 48 hours' notice, any more than 8 absences a year per student will be charged. We also reserve the right to change your allocated time slot, cancel future lessons or change your payment method should these T&Cs not be met.

Question 10

Automated and Direct Payments

Accepted Answer

If you are paying via private funds (rather than Tax-Free Childcare or vouchers), please choose one of the following two options:
 
Option 1: Set Up Automated Payments
For a "set it and forget it" experience, you can authorise automatic billing:

Log into your account.
Navigate to Account/Invoices.
Select Manage Payment Details.
Enter your card information to securely save it for future payments.
 
Option 2: Pay Manually Online
If you prefer to pay each invoice individually:

Open your digital invoice.
Locate the "Click here to pay online" button (found in the middle-right section).
Follow the prompts to complete your transaction.

Question 11

Free Assessments

Accepted Answer

Please note we only provide 1 free assessment per family and feedback from the assessment is given after the first lesson.

Question 12

Pets

Accepted Answer

No pets are allowed on the premises, due to health and safety. Thank you for your understanding.

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Frequently Asked Questions (FAQ)